Crystal Calm support

Published by Yisgav Rotem (YISVARO). This page is for Crystal Calm only. Crystal Drop has its own support page.

Report a problem or inappropriate ad

Include “Crystal Calm”, app version, device model, iOS or Android version, puzzle or screen, what happened, and whether an ad was involved. A screenshot may help; remove personal information first. For an inappropriate ad, describe the creative and approximate time, and use the ad’s own reporting control where available. Never click an ad just to investigate it. Do not send passwords, verification codes, payment details or other secrets.

Saved progress

Progress and settings are stored locally on your device. Use Settings to change language, music, effects and color markers. Reset Progress deletes local game progress after confirmation. There is no game account or cloud backup.

Clearing app storage or deleting the app can remove progress. There is no developer server save to restore. Device backups are separate and are not a guaranteed recovery service.

Advertising and privacy

Crystal Calm uses Google AdMob and Google User Messaging Platform (UMP). Ads may appear between completed puzzles, never during an active puzzle. The app requires at least three completed puzzles and three minutes before an interstitial is eligible in a session. Child and unknown-age profiles use child-directed, non-personalized ad requests with TFUA set. If offline or an ad is unavailable, play continues without that ad and without its reward.

Read the Crystal Calm privacy policy for details on local records, Google SDK data and support correspondence. This page has no contact form.